Dispatch time

Orders are packed and shipped within 1-2 working days. Working days are Monday through Friday (excluding holidays and Belgium public holidays).

Shipping options & fees

We only offer standard shipping to reduce our environmental impact. The shipping fee is subject to the destination country.

Shipping info

We will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time. All orders are only for in-stock items. Please ensure the delivery address and name of the recipient is correct. No delivery service during weekends and public holidays in the destination country. The parcel will deliver on the next working day.

BFPO / PO addresses

We cannot deliver to BFPO or PO addresses. We only accept residential addresses or your work address.

Shipping & return shipping fees, shipping partner, delivery time & countries we ship to can be found in the chart below.

 

Returns

Return time frame

You have 30 days after receiving your package to initiate a return.

Request a return

You can request a return through our return portal (https://returns.scandale.com).Once you complete your return request on our portal, you will receive a pre-paid return shipping label.

Return type

We only accept return for refund. Exchange is not applicable.

Return terms & conditions

• Les frais d'expédition originaux ne seront pas remboursés.
• Final sale items cannot be refunded.
• Please ensure that all returned products are unworn, unwashed, unaltered and in their original condition with all tags still attached & inside their original compostable bag.
• Qualified return products with receipts(invoice) may be returned for a full purchase price refund after deducting other charges, such as shipping costs.
• Nous nous réservons le droit de refuser les retours qui présentent des signes d'usure ou qui ne répondent pas aux critères ci-dessus.
• Les retours ne peuvent pas être combinés avec des commandes multiples.
• Panties with the hygienic sticker removed cannot be returned. Before trying on our panty products, please wear underwear for hygienic reasons.
• We suggest re-using the original packaging for your returns.

Shipping cost for the return parcel

The customer will bear the return shipping fee. The shipping fee will automatically deduct from the refund amount. The return shipping fee can be found in the above shipping fee chart.

Return process & receiving a refund

Once your return parcel is received, our team will process the return quality check, which may take up to 3 - 5 working days. Once the return process is completed, we will notify you if your return is accepted.

After we accept your return parcel, the refund amount will be credited to your original payment method within 7-14 working days (Depending on your payment method provider process time) after we have processed the return.

Means of Refund

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Once we receive the returned item(s) in its original condition, we will issue your refund within 7-14 working days and notify you by email. The refund amount may take up to 14 to 30 working days to appear, depending on your card issuer’s processing time.

We reserve the final right to interpret the terms and conditions herein.