Refund policy

Return time frame

You have 30 days after receiving your package to initiate a return.

Request a return

You can request a return through our return portal (https://returns.scandale.com). Once you complete your return request on our portal, you will receive a pre-paid return shipping label.

Return type

We only accept return for refund. Exchange is not applicable.

Return terms & conditions

The original shipping cost will not be refunded.

Final sale items cannot be refunded.

Please ensure that all returned products are unworn, unwashed, unaltered and in their original condition, with all tags still attached & inside their original compostable bag.

Qualified return products with receipts(invoice) may be returned for a full purchase price refund after deducting other charges, such as shipping costs.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

Returns cannot be combined with multiple orders.

Panties with the hygienic sticker removed cannot be returned. Before trying on our panty products, please wear underwear for hygienic reasons.

We suggest re-using the original packaging for your returns.

Shipping cost for the return parcel

The customer will bear the return shipping fee. The shipping fee will automatically deduct from the refund amount. The return shipping fee can be found in the above shipping fee chart.

Return process & receiving a refund

Once your return parcel is received, our team will process the return quality check, which may take up to 3 - 5 working days. Once the return process is completed, we will notify you if your return is accepted.

After we accept your return parcel, the refund amount will be credited to your original payment method within 7-14 working days (Depending on your payment method provider process time) after we have processed the return.

Means of Refund

A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.

Once we receive the returned item(s) in its original condition, we will issue your refund within 7-14 working days and notify you by email. The refund amount may take up to 14 to 30 working days to appear, depending on your card issuer’s processing time.

Scandale Eco-lingerie (HK) Limited reserve the final right to interpret the terms and conditions herein.

As of: Jan 2023