FAQ

- most of our orders are shipped within 1-2 business days of purchase. business days are Monday to Friday (excluding public holidays).

- you will receive an email when the order is shipped. once your order is shipped, we estimate you will receive your order within 2-6 business days. COVID-19 update: currently, our warehouse in Belgium is operating at full capacity. however, shipping times may vary.

- our shipping carriers do not deliver on weekends or public holidays.

- note: we cannot deliver to BFPO or PO addresses. we apologize for any inconvenience this may cause.

for the full list of countries we currently delivers to, please refer to the order & return page.

- all products that are unworn, unwashed, in their original condition with all tags attached & inside their original compostable bag can be returned within 30 days after you have received your package. we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

- we ask you to wear underwear when trying on our products for hygiene reasons. panties with the hygienic sticker removed cannot be returned.

- final sale items cannot be returned.

- returns cannot be combined with multiple orders.

- complete the return request on our return portal & you will receive a pre-paid (by scandale) return shipping label.

- you would have to cover the cost of the return shipping, which will be then automatically deducted from the refunded amount. please see below for more information on the return shipping cost.

- we encourage you to reuse the original mailer for your return!

- once your return is received, we will notify you if your return is accepted. the process can take up to 5 working days.

- refund amount will be credited to your original payment method within 3-7 working days after we have processed the return.

- currently, we do not offer exchanges. you would have to make a return, ask for a refund & then make a new order

leave us a message & we will get back to you within 1 business day.