Account, Payment & Promotions
To create an account, you must provide your first and last name, as well as your email address, through the official website of Scandale éco-lingerie. Once you have successfully completed the membership registration process on our website, you will become a member, and we will send the welcome promo code to the email address you have registered.
You do not need an account to make a purchase.
You can request to reset your password by following the instructions for ‘forgotten password’ on the ‘sign in’ page : https://www.scandale.com/account/login.
We currently accept the following payment methods: Visa, MasterCard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.
Tax and duties are calculated according to your shipping destination. They are estimated and included as part of the final payment at the time of checkout.
Note: For UK orders with a value above £135, under the terms of the EU-UK Trade and Cooperation Agreement, our goods are subject to customs duty. The product price does not include customs duty. Therefore, the customer will need to pay the duty fee if the order value exceeds £135.
You can enter your promotional code before you checkout.
Our Sustainability commitments
Our Design and CSR (Corporate Social Responsibility) teams work together to find the best possible options.
We pay a lot of attention to the origin of our materials, we restrict the area of sourcing our materials to limit greenhouse gas emissions.
We look for recycled or organic materials certified by independent organizations (GRS, RCS, GOTS, OCS).
Our lingerie is certified OEKO-TEX® STANDARD 100, meaning it contains no harmful chemicals.
Finally, our products pass quality tests, evaluated by an international laboratory.
Even the most environmentally-friendly production processes require CO2 emissions. Scandale has therefore decided to offset its emissions.
How do we do this?
With our environmental partner BCome, we analyzed the impact of our production down to the smallest detail (from the energy consumed in our offices to the energy consumption of our customers' washing machines, transport, dyes, etc.).
ClimatePartner then calculated the amount of CO2 emitted during the production of our permanent collection.
And we offset these emissions by investing in renewable energy projects!
In 2024, with the help of our new Life Cycle Assessment partners Waro and ClimatePartner, we intend not only to offset our production, but also to add all the emissions linked to our activities. Stay tuned!
Send us an email at firstname.lastname@example.org, our dedicated team will be happy to reply to you!