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Shipping & Delivery

Please refer to the Shipping & Return page

Return & Exchange

Please refer to the Shipping & Return page

Account, Payment & Promotions

Where to buy Scandale lingerie if I live in Italy, Switzeland or Spain? 

Don't worry we got you covered! You can find our lingerie in-store via our Store locator page or online via the platform AvocadoStore.

How do I get the welcome offer?

To create an account, you must provide your first and last name, as well as your email address, through the official website of Scandale éco-lingerie. Once you have successfully completed the membership registration process on our website, you will become a member, and we will send the welcome promo code to the email address you have registered.

Do I need an account to make a purchase?

You do not need an account to make a purchase.

How do I reset my password for my account?

You can request to reset your password by following the instructions for ‘forgotten password’ on the ‘sign in’ page :

What payment methods do you accept?

We currently accept the following payment methods: Visa, MasterCard, American Express, Maestro, Shop Pay, Apple Pay and Google Pay.

Do I need to pay for duties and taxes?

Tax and duties are calculated according to your shipping destination. They are estimated and included as part of the final payment at the time of checkout.

Note: For UK orders with a value above £135, under the terms of the EU-UK Trade and Cooperation Agreement, our goods are subject to customs duty. The product price does not include customs duty. Therefore, the customer will need to pay the duty fee if the order value exceeds £135.

How do I use a promotional code?

You can enter your promotional code before you checkout.

Our Sustainability commitments

How do you choose your materials?

Our Design and CSR (Corporate Social Responsibility) teams work together to find the best possible options.

We pay a lot of attention to the origin of our materials, we restrict the area of sourcing our materials to limit greenhouse gas emissions.
We look for recycled or organic materials certified by independent organizations (GRS, RCS, GOTS, OCS).
Our lingerie is certified OEKO-TEX® STANDARD 100, meaning it contains no harmful chemicals.
Finally, our products pass quality tests, evaluated by an international laboratory.

What is carbon neutral?

Even the most environmentally-friendly production processes require CO2 emissions. Scandale has therefore decided to offset its emissions.
How do we do this?

With our environmental partner BCome, we analyzed the impact of our production down to the smallest detail (from the energy consumed in our offices to the energy consumption of our customers' washing machines, transport, dyes, etc.).
ClimatePartner then calculated the amount of CO2 emitted during the production of our permanent collection.
And we offset these emissions by investing in renewable energy projects!

In 2024, with the help of our new Life Cycle Assessment partners Waro and ClimatePartner, we intend not only to offset our production, but also to add all the emissions linked to our activities. Stay tuned!

Customer Care

Can’t find what you need on our FAQ page?

Send us an email at, our dedicated team will be happy to reply to you!