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orders and returns

orders are packed and shipped within 1-2 working days. average transit times are listed below. working days are Monday through Friday (excluding holidays).

we only offer standard shipping to reduce our environmental impact.

we will share your telephone number and email address with our shipping partner who may contact you to arrange a delivery time.

scandale ships to the following countries in Europe:

France, Germany, Spain and Italy.
we are working on shipping to more countries, contact us for more information.

destination

shipping method

delivery time in working days

price 

free for any order above

France

Colissimo

2-3

4.99 €

69 

Germany

DHL

2-3

5.99 

69 

Spain

Celeritas

3-4

7.99 

69 

Italy

SDA

3-4

7.99 

69 

 

please note that our shipping carriers do not deliver on weekends or public holidays. scandale does not ship orders on the public holidays.

BFPO / PO addresses

please note that scandale cannot deliver to BFPO or PO addresses. we apologise for any inconvenience this may cause.

how can I check my order status?
  • you can check your order status by logging in to your account
  • you can also check your order status via live chat or by contacting our customer service team here
can I cancel or make changes to my order?
  • we cannot made any changes after confirming your purchase. please contact our customer service team for more information
how much is the shipping cost for returns?
  • the shipping cost for returns depend on your country. please see the table below for more information
  • note: your return shipping cost will be deducted from your refunded amount
destination return shipping cost
France 4.99 €
Germany 5.99 €
Spain 7.99 €
Italy 7.99 €
can I arrange my order to be delivered to a different address?
  • yes, your order can be delivered to an address different from your billing address
can I arrange my order to be delivered to multiple addresses?
  • no, your order cannot be delivered to multiple addresses
what can I do if I received a damaged item?
  • you can request a return through our return portal. complete the return request on our return portal and you will receive a pre-paid (by scandale) return shipping label.
  • we encourage you to reuse the original mailer for your return!
I have received an item I did not order, what should I do?
  • you can request a return through our return portal. complete the return request on our return portal and you will receive a pre-paid (by scandale) return shipping label.
  • we encourage you to reuse the original mailer for your return!
I have received the wrong size and/or colour, what should I do?
  • you can request a return through our return portal. complete the return request on our return portal and you will receive a pre-paid (by scandale) return shipping label.
  • we encourage you to reuse the original mailer for your return!
what will happen if I am not at home when my order is delivered?
do you offer gift wrapping?
  • no, we currently do not offer gift wrapping.

you have 30 days after receiving your package to initiate a return .

please make sure that all returned products are unworn, unwashed, in their original condition with all tags still attached & inside their original compostable bag.

we reserve the right to refuse returns that show signs of wear or do not meet the above criteria.

we ask you to wear underwear when trying on our products for hygienic reasons. panties with the hygienic sticker removed cannot be returned. 

once you complete your return request on our return portal you will receive a pre-paid (by scandale) return shipping label. we ask you to cover the cost of the return shipping, which will be then automatically deducted from the refund amount. please check here for the return shipping cost for your country.

refund amount will be credited to your original payment method within 3-7 working days after we have processed the return.

once your return is received, we will notify you if your return is accepted. this process can take up to 5 working days.

original shipping cost will not be refunded.

final sale items cannot be returned.

please re-use the original mailer for your returns!

returns cannot be combined with multiple orders.

 
 
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