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privacy & cookies policy

Privacy Policy

Scandale (HK) Limited (further also referred to as Scandale, or we, us, our) are committed to protecting your personal data. When you visit our stores, use our webshop , purchase our products, when you become a Scandale member, or when we provide customer support services, it is important to us to use your personal data carefully and securely in a transparent manner. In this Privacy Statement, we explain when we collect your personal data, what personal data we collect, how we use such personal data, and how long we keep your personal data in relation to our stores, webshop and app. If you have any questions, please contact us.

This Privacy Statement was updated on 14-09-2021.

 

This Privacy Statement may be updated in case of new developments, such as changes to our use of your personal data or to reflect changes in regulatory requirements. When there is an update, we will inform you thereof in this Privacy Statement. We will notify you separately of any significant changes to our Privacy Statement via email or within your My Scandale account.

 

1. Who is responsible for the processing of your personal data?

At Scandale, we are making audacious sustainable products for our customers. We take our responsibilities as a global retailer for protecting your personal data very seriously too. The Scandale webshop are operated by Scandale (HK) Limited.

Scandale (HK) Limited is the main data controller responsible for the processing of your personal data. If you have any questions about our Privacy Statement or want to exercise your rights as explained in our Privacy Statement, please let us know.

 

2. When do we collect personal data and when does this privacy statement apply?

This Privacy Statement applies to the personal data we obtain and use in relation to your interactions with us as visitor of our webshop,  when you buy our products as our customer webshop, use our customer support services or if you are or work for a supplier or business partner. The personal data we obtain, and use depend on your choices and interactions with us. Depending on your situation, we will collect and use your personal data in the activities described below, such as if you visit our webshop, if you become a member of Scandale (in-store and online), when you create a My Scandale account in our webshop , purchase products in webshop, subscribe to our newsletters/events/member days, contact us by different channels, such as by phone, email or social media channels, complete customer satisfaction surveys, or share your social media posts with us, including photos.

 

2.1 If you become a member (in-store and online) of Scandale and create a My Scandale account

If you would like to benefit from an even better and more personal shopping experience, you may choose to become a member of Scandale. Read more on our loyalty programme for members here. You can become a member:

  • by registering directly online on our website by creating a My Scandale account. You can only create an account if you also wish to become a member.

If you become a member and you have activated your membership, you will receive the full benefits of our loyalty programme for members, including receiving and redeeming Passion Points and credits, receiving surprises on your birthday, and getting access to exclusive member days.

Whether you shop in our webshop as a member, we will keep your personal data collected in our webshop to provide you all benefits of your membership and allow you to benefit from a more personal shopping experience by tailoring our communications, offers, suggestions, recommendations, and services even better to your interests, preferences, wishes, and things you may love.

  • Becoming a member by creating a My Scandale account: You can create a My Scandale account in our webshop by using your email address or by logging in via your Facebook account. You can only create a My Scandale account if you also wish to become a member. Thus, your My Scandale account and personal data collected via your registration, activation and use of your My Scandale account will be linked automatically with your membership. Please see under the section “if you use our webshop (without an account)” for more
  • Keeping your purchase history: When you place your order via the webshop through your My Scandale account, the details of your orders will automatically be linked to your My Scandale account, and you will have an overview of what you have previously purchased from us available in your My Scandale account. Online - your My Scandale account on our webshop - you will see an overview of your last 10 online orders.
  • Personalisation and targeting with cookies: If you are logged-in on your My Scandale account as a member and provided your consent to the use of cookies via the cookie banner on our webshop , we will collect the products or content you viewed, products you added to your shopping basket but did not yet purchase, to track your shopping habits, advertisements you viewed or interacted with, and your potential interests gleaned from such browsing behaviour. Based on the information we collect when you are logged-in, we will make your shopping with us more efficient and tailored to you by showing you products in our webshop and app you might also love based on products bought by other similar customers, the closest store near you where products are still on stock, where you can choose to pick-up your order, showing you more relevant advertisements on our webshop, and on websites of third parties showing our advertisements, send you an email on whether you wish to complete your order for the items you left in your shopping basket, and tailoring marketing communications to you. For further information about our use of cookies, the information collected via cookies, and how Scandale uses such information, please read our Cookie Policy.

You can of course always choose not to be logged-in in your My Scandale account when ordering products on our webshop . You will then however not benefit fully from your membership.

Managing your personal data: In addition to contacting us using the contact details below, you can also directly manage your privacy settings (providing your consent or withdrawing your consent to receiving marketing communications), or, adjust or correct your address, email address, preferences, and size information via your My Scandale account. If you want to cancel your membership, please contact us.

Children and becoming a member and shopping online: You need to be 12 years or older to become a member of Scandale. If you are above 12 years but under 16 years, you can still become a member, but you will not receive marketing communications from us and we will only process your personal data for when you have bought products in one of our stores, and letting you collect, administer and redeem Passion Points and credits in our stores. You need to be 16 years or older to be able to shop online. If you are under 16 years, please do not shop on our webshop or via the app. We do not knowingly collect personal data from children under the age of 12. If you are a parent or legal guardian and have reason to believe that your child under the age of 12 has provided personal data to us, please email us using the contact details below, or email our data protection officer at Privacy@scandale.com, and we will endeavour to delete that information from our databases.

 

2.1.1 What personal data do we collect?

To provide you all benefits of your membership and allow you to benefit from a more personal shopping experience tailored to your interest, preferences, wishes, and things you may love, we collect and use the following personal data of you, depending on whether you have activated your membership (if you have not yet activated your My Scandale account, we will only process the member registration details you provided in-store and your in-store purchases to provide and administer Passion Points), completed your My Scandale account registration details, and your interactions with us:

    • (Full) Name
    • Date of birth
    • Complete (home) address (billing)
    • Mail address (shipping)
    • Email address
    • Membership number
    • Phone number(s)
    • Gender
    • Outstanding and redeemed Passion Points
    • Credit balance and redeemed credit
    • Your online purchased products, and their size, color, price and other product details
    • Time and date of your purchases
    • Sizes (bra size, brief size, fashion size)
    • Shape(s)
    • Wishlists
    • Whether you provided consent to receiving marketing communications, via which channel (online) and date and time.
    • Payment details: bank account number, bank or credit card number, time and date of payment. We do not store any bank account or credit card numbers (unless you have provided your consent, we store this encrypted so that you don’t have to fill in these details for your next purchase) once the transaction has successfully been completed. We share your personal information with credit card companies and other payment providers only for the payment of your transaction.
    • If you selected to pay your order after delivery, whether the third party you selected accepted you as a debtor. These third parties will check your credit worthiness and check for fraud. We do not receive the actual credit and fraud checks. We only receive whether the order can be completed.
    • If you liked us or shared our posts on social media, such as Facebook or Instagram, and additional Passion Points given for such likes or shares.
    • Categories of products bought.
    • If you visited our webshop : IP-address and time and date of your visit.
    • If you purchased products in our webshop :
      • Delivery address: your delivery address will be shared with our external delivery/transport partners who will take care of the delivery of your purchases to your delivery address.
      • Billing address
      • Payment details (see under Payment details for more information). Your online payment is handled by a third party payment service provider, Shopify Payment
      • Personal note (optional when you buy a gift)
      • Tracking number
    • If you accepted cookies on our webshop  and are logged-in to your My Scandale account, information collected via cookies on our webshop you consented to, such as viewed webpages, products you have shown an interest in by clicking or viewing the product or adding it to your shopping basket or by clicking on an advertisement. For further information about cookies, the information collected via cookies, and how Scandale uses such information, please read our Cookie Policy lezen.
    • The customer audience segment that fits with your online and in-store shopping habits, your demographics group, preferences, products you have viewed or showed interest in, and your size information.
    • Any questions, requests, feedback, or complaints
    • Reviews you place on our products on the website.

For more information on the personal data we collect and use if you use our webshop and place orders (without an account), or join events, please refer to the relevant sections in this Privacy Statement.

 

2.1.2 Why do we collect this personal data?

When you become a member, we use your personal data for the following purposes:

  • To give you Passion Points, based on your purchases and likes on social media, administering your Passion Points, and let you redeem Passion Points and credits.
  • To provide Passion Points or other surprises on your birthday.
  • If you provided consent to receiving marketing communications such as newsletters, we will use you contact details to send you marketing communications.
  • To provide you personalized and more relevant offers, discounts, invitations, online suggestions and recommendations tailored to you based on your personal data collected  online in our webshop , including your purchases, where you have purchased products, such as size information, Shapes, wishlist, date of birth, Passion Points & credit balance, viewed products and advertisements, products added to your online shopping basket, or advertisements you interacted with.
  • If you provided consent, to show you relevant advertising on social media, such as Facebook and Instagram or on websites of third parties, such as search engines or third party advertising that may appear on other websites of third parties you visit.
  • Contact you with important information relating to your membership, Passion Points and credits, or purchases, including confirming your order.
  • To process purchases, orders, payments, returns and debt collections.
  • To manage your My Scandale account you use as a member.
  • To provide you the functionalities of your My Scandale account by allowing you to keep wish lists, place orders more easily and quickly, and placing orders similar to your previous orders
  • To provide customer support and appropriately handle and respond to your questions, requests, feedback, or complaint
  • To secure your My Scandale account and our systems
  • To analyze the use of memberships, products purchased, used services, and abandoned shopping baskets in our webshop on an aggregate basis to improve and optimize our products and services, including in-store and online offerings, on a general basis.
  • To prevent, investigate, handle or report fraud or theft.
  • To comply with a legal obligation, a court order, or to exercise or defend legal claims.

 

2.1.3 Legal processing grounds for using your personal data

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your member data:

  • Consent
    • If you provide your consent, we will use your contact details to send you marketing communications or show relevant advertisements on social media platforms you are using, such as Facebook, Instagram, Snapchat and Pinterest.
    • Should you consent to our use of cookies, we will also collect information on your browsing behavior and shopping habits to determine your interests and things you may love and link such collected information to your My Scandale account if you are logged-in. For further information about cookies, the information collected via cookies, and how Scandale uses such information, please read our Cookie Policy.

You can withdraw your consent to receiving marketing communications at any time at the bottom of every newsletter you receive, by contacting us, or if you have a My Scandale account under your profile details. Please read our Cookie Policy for how you can withdraw your consent for cookies at any time. Withdrawing your consent will not affect the lawfulness of our use of your personal data before your withdrawal.

  • Performance of a contract with you
    • If you are a member, we also process your personal data for entering into and performance of a contract with you, namely to carry out the member programme and provide you the benefits thereof. This sees to rewarding you with Passion Points, administering your Passion Points, letting you redeem Passion Points and credits, giving your birthday surprise, allowing you to join our exclusive member events, and handling your in-store or online purchases. We need your personal data to perform the member programme and handle your purchases and returns. If you do not activate your membership or do not fully complete your registration, you may not redeem any collected Passion Points. Please see our terms and conditions for our membership here for more information.
    • To provide you the functionalities of your My Scandale account.

 

  • Legal obligation
    We process your personal data if necessary for complying with one of our legal obligations.
    • We are required to process your information to comply with accounting requirements.
    • We are also required to retain receipts and refunds to comply with fiscal minimum retention obligations.
    • We may also be required to process or disclose your personal data based on a court order or order of a competent governmental authority.
  • Legitimate interests
    We process your personal data as necessary for achieving our legitimate interests:
    • At Scandale we like to get to know our valued members, their preferences, interests, and things they may love, and segment them into specific customer audience groups based on the information obtained or analyzed from your personal data, including purchasing and browsing behavior, shopping habits, demographics, and other personal data as described under "what personal data do we collect". This allows us to improve our business by finding new ways to provide you with a more personal and seamless shopping experience and increasing customer satisfaction, such as by recommending products that would be a better fit for you to help you pick the right products that you will love to wear and make your shopping more efficient.
    • Sending you a message within 1 hour if you are logged in on whether you wish to complete your order for the products added and left in your shopping basket on our webshop after you closed our webshop  for managing inventory, increase customer satisfaction by reminding you on (sale) products you still wish to purchase, and improve our business.
    • Reduce business risks by detecting and reducing credit and fraud risks and verifying your identity.
    • Evaluating and improving the quality of our products and services, including developing new products and services, to improve our business.
    • To protect our business against unlawful activities by implementing security measures.

 

2.1.4 How did we obtain your personal data?

We may obtain your personal data directly from you, such as when you register or activate your membership, create a My Scandale account, visit our webshop, place orders, ask questions or give feedback. We may also receive your personal data from third parties, such as the cookie providers listed in our Cookie Policy, loyalty services we use to make sure that you can save and redeem Passion Points and credits, Facebook if you have used your Facebook account to login to our website, logistic services we use to handle online orders and returns, the package delivery company we use to send your package, and payment service provider Shopify Payment.

 

2.1.5 How long do we retain your personal data?

We will not retain your personal data longer than necessary in relation to the purposes for which the data are processed. If you are a member, we will hold on to your information for as long as you continue to be an active member, or as long as is needed for us to be able to provide the relevant products or services to you. If you are inactive as a member by not using your membership for six (6) years, we will send you an email asking whether you still wish to be a member. If you remain inactive thereafter, we will cancel your membership and My Scandale account and delete your personal data related to your membership. We are required to retain receipts and refunds to comply with fiscal minimum retention obligations. Please read our Cookie Policy for more information on how long cookies remain valid.

In some circumstances, such as to meet our legal or regulatory (accounting and fiscal) minimum retention term obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal data after we have cancelled your membership or finished providing products and services to you.

 

2.2 If you use our webshop and place orders without an account

You can visit our webshop, and shop in our webshop also without an account. We will then process your personal data in relation to your visit to our webshop . If you place orders, we will also process your personal data to ensuring that your order is handled properly. For more information on the personal data we collect and use if you visit our stores and purchase products or become a member, use our app, or join events, prizes, and competitions, please refer to the relevant sections in this Privacy Statement.

  • Targeting you using cookies: If you provided your consent to the use of cookies via the cookie banner on our webshop, the advertising cookies from third parties we use allow these third parties and us to recognize your device and track your browsing behaviour on our webshop and on third-party websites. These cookies collect information on the products or content you viewed, products you added to your shopping basket did not yet purchase, track your shopping habits, advertisements you viewed or interacted with, and your potential interests collected from such browsing and shopping behaviour. Based on the information we collect via the cookies we use and which you consented to, we will make your use of our webshop, and online shopping with us more efficient and tailored to you by showing you products in our webshop you might also love based on products bought by other customers, showing you more relevant advertisements on our webshop, and on websites of third parties showing our advertisements. For further information about our use of cookies, the information collected via cookies, how Scandale uses such information, and how you can withdraw your consent for cookies at any time, please read our Cookie Policy.

 

2.2.1 What personal data do we collect?

If you use our webshop and order products without an account, we use the following personal data of you:

  • If you visit our webshop:
    • If you accepted cookies on our webshop, information collected via the advertising cookies of third parties we use on our webshop, such as viewed webpages, products you have shown an interest in by clicking or viewing the product or adding it to your shopping basket or by clicking on an advertisement in our webshop or websites of third parties. For further information about cookies, the information collected via cookies, and how Scandale uses such information, please read our Cookie Policy.
    • IP-address and time and date of your visit.
    • Any questions, requests, feedback, or complaints.
    • Whether you subscribed to receiving our marketing communications by email or other contact details you provided.
    • If you allow browser push notifications on our website, we will send you marketing communication via your web browser. We will collect your Membership number, first and last name and your Device ID.
    • If you write a product review on our website: email address, IP address, device information and unique identifier from  (third party review service).

 

  • In addition, we also use the following personal data of you if you place an order:
    • Name
    • Address
    • Delivery and billing address: Your delivery address will be shared with our external delivery/transport partners who will take care of the delivery of your purchases to your delivery address.
    • Email address
    • Personal note (optional when you buy a gift
    • Track&trace number
    • Details of your order: time of your purchases, purchased products, details of the purchased products, including their size, color, and price.
    • Payment details: bank account number, bank or credit card number, time of payment, payment method, including if you selected to pay your order after delivery. We do not store any payment account or card numbers once the transaction has been completed. We share your personal information with credit card companies and other payment providers for the payment of your transaction.
    • Information on returns and reimbursements.

 

2.2.2 Why do we collect this personal data?

When you visit our webshop, or place orders, we use your personal data for the following purposes:

  • To process purchases, orders, payments, and debt collections.
  • To provide you the functionalities our webshop such as required in order to remain logged in while shopping, save your current language selection.
  • If you provided consent to receiving marketing communications such as newsletters, push notifications in your browser, to send you such marketing communications.
  • To provide you offers, discounts, invitations, suggestions and recommendations on our webshop or websites of third parties tailored to you based on the information collected online via our use of third party advertising cookies, including your purchases, viewed products and advertisements, products added to your online shopping basket, or advertisements you interacted with.
  • If you provided your consent to receiving marketing communications from us, such communications will also be tailored to you.
  • If you write a product review on our website: to collect the reviews and display them on our website, to analyze on an aggregate basis to improve our products, authenticity and fraud detection and hosted authentication.
  • Contact you with important information relating to your purchases, including confirming your order.
  • To provide customer support and appropriately handle and respond to products you wish to return, reimbursement of your payments, and your questions, requests, feedback, or complaints.
  • To secure your use of our webshop, placement of an order, and our systems.
  • To analyze the use of our webshop, such as products purchased, used services, and abandoned shopping baskets, on an aggregate basis to improve and optimize our products and services, including our webshop, on a general basis.
  • To prevent, investigate, handle or report fraud or theft.
  • To comply with a legal obligation, a court order, or to exercise or defend legal claims.

 

2.2.3 Legal processing grounds for using your personal data

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your personal data in relation to your use of our webshop and online orders:

  • Consent
    • If you provide your consent, we will use your contact details to send you marketing communications or show relevant advertisements on social media platforms you are using, such as Facebook and Instagram.
    • Should you consent to our use of cookies, we will also collect information on your browsing behavior and shopping habits to determine your interests and things you may love. For further information about cookies, the information collected via cookies, and how we use such information, please read our Cookie Policy.
    • If you write a product review on our website, we will only place such review if you provide your consent.

You can withdraw your consent to receiving marketing communications at any time at the bottom of every newsletter you receive or by contacting us. Please read our Cookie Policy for how you can withdraw your consent for cookies at any time. Withdrawing your consent will not affect the lawfulness of our use of your personal data before your withdrawal.

  • Performance of a contract with you
    • We also process your personal data for entering into and performance of a contract with you, namely to provide you the functionalities of our webshop and handling your online purchases.
  • Legal obligation

 

We process your personal data if necessary for complying with one of our legal obligations.

    • We are required to process your information to comply with accounting requirements.
    • We are also required to retain receipts and refunds to comply with fiscal minimum retention obligations.
    • We may also be required to process or disclose your personal data based on a court order or order of a competent governmental authority.
  • Legitimate interests

 

We process your personal data as necessary for achieving our legitimate interests:

    • At Scandale we like to get to know our customers, their preferences, interests, and things they may love obtained or analyzed from your personal data, including purchasing and browsing behavior, shopping habits, demographics, and other personal data as described under "what personal data do we collect". This allows us to improve our business by finding new ways to provide you with a more personal and seamless shopping experience and increasing customer satisfaction, such as by recommending products that would be a better fit for you to help you pick the right products that you will love to wear and make your shopping more user friendly and efficient.
    • Reduce business risks by detecting and reducing credit and fraud risks.
    • Evaluating and improving the quality of our products and services, including developing new products and services, to improve our business.
    • To protect our business against unlawful activities by implementing security measures.

 

2.2.4 How did we obtain your personal data?

We obtain your personal data directly from you when you provide your information when placing an order or visit our web shop, allow push notifications in your browser, write a product review, ask questions or make requests. We may also receive your personal data from third parties, namely cookie providers listed in our Cookie Policy, logistic services we use to handle online orders and returns, the package delivery company we use to send your package, and payment service providers we use to process your payment, namely Shopify Payment

 

2.2.3 How long do we retain your personal data?

We will not retain your personal data longer than necessary in relation to the purposes for which the data are processed. If you place and order without being a member or without having a My Scandale account, we will hold on to your information for as long as is needed for us to be able to provide the relevant products or services to you. After handling your order, we are required to keep your personal data, including purchased products, to retain this information to comply with fiscal retention obligations.

If you allow to receive push notifications in your browser we will store your personal data for a period of 2 years.

If you write a product review on our website, we retain your personal data for a period of 18 months, unless you request us to remove your review any sooner.

Please read our Cookie Policy for more information on how long cookies remain valid.

In some circumstances, such as to meet our legal or regulatory (fiscal) minimum retention term obligations, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may hold on to your personal data after finishing providing products and services to you.

 

2.3 If you share social media posts or directly share photos or videos via our webshop

We love customers sharing their social media posts, such as on Instagram, with us. If you shared a social media post with us, and we loved your post, we will approach you via your social media profile and request your consent and acceptance of our #scandale terms and conditions to feature your photo, video or other post and your details on our webshop, marketing communications, advertisements, social media, and in-store social walls and digital screens. You can also share your content with us using the upload function on our webshop. We will then review this, and if we love what you shared with us, feature it on our webshop, marketing communications, advertisements, social media, and in-store social walls and digital screens. We store your video, posts, images and information for 12 months only in collaboration with our supplier.

 

2.3.1 What personal data do we collect?

If you share your social media post with us or upload your photo or video to our website, we use the following personal data of you:

  • Username of your social media account
  • Image or video you shared
  • Caption of your post, video or image
  • Location information included in your post
  • Whether your provided consent

 

2.3.2 Why do we collect this personal data?

If you share your social media post with us or upload your photo or video to our website, we use your personal data for the following purposes:

  • To feature your photo, video or other post and your details on our webshop, marketing communications, advertisements, social media, and in-store social walls.

 

2.3.3 Legal processing grounds for using your personal data

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your personal data in relation to your social media post or photo or video you shared with us:

  • Consent
    • If you provide your consent, we will feature your photo, video or other post and your details on our webshop, marketing communications, advertisements, social media, and in-store social walls. You can withdraw your consent at any time. If you want us to delete a photo or video that you have submitted via the website or by using #scandale, you can send us an email with your request including your social media user name to: privacy@scandale.com. Please note that your withdrawal of consent will not affect the lawfulness of our use of your photo or video up to your withdrawal.

 

2.3.4 How did we obtain your personal data?

We obtain your personal data if you tag us in your social media post or if you upload content on our webshop. We use the services of a third party, Flowbox, for this, which collects shared social media posts and provides the upload functionality on our website.

 

2.3.5 How long do we retain your personal data?

We will store your images and information for 12 months only, after you have given us your consent.

 

2.4 If you participate in events or competitions run by Scandale

We love to do something extra for our customers and give you the opportunity to enjoy shopping events, enter competitions to get access to exclusive events, and win great prizes. If you participate in any event, prize draw or competition we organize for our customers, we find it important to protect your privacy and only collect the information necessary to participate in the event, prize draw or competition and provide your prize if you win a prize draw of competition. We have various win contests and prize draws on our social media channels and blog, via the app and if you review or test our products. Specific additional terms and conditions apply to each prize draw or competition. Please read such additional terms and conditions for more information on the rules for how you can participate and win. You must be at least 16 years or older to be able to participate in event and private draws and competitions.

 

2.4.1 What personal data do we collect?

If you participate in our events, prize draws or competitions, we process the following personal data:

 

2.4.2 Why do we collect this personal data?

If you participate in our events, prize draws or competitions, we use your personal data for the following purposes:

 

2.4.3 Legal processing grounds for using your personal data

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your personal data:

 

2.4.4 How did we obtain your personal data?

We obtain your personal data directly from you when you enter event, the prize draw or win contest.

 

2.4.5 How long do we retain your personal data?

We will not retain your personal data longer than necessary in relation to the purposes for which the data are processed, with a maximum of 2 months after the end of the event, prize draw or competition you participated in.

  • Email address
  • (full) Name
  • Date of Birth
  • Membership number (if applicable)
    • To allow you to and check whether you are eligible to participate in an event, prize draw or competition. To communicate with you on your participation to our events, prize draws and competitions.
    • To provide your prize, if you win.
    • To analyze and evaluate on a general aggregated basis the participation in events, prize draws and competitions and improve them, so our customers enjoy such evens, prize draws and competitions even more. We do not use your personal data obtained in relation to events, prize draws or competitions for any other purposes, including not to enrich other personal data collected from you.
    • Performance of a contract with you
      • If you participate in an event, prize draw, or competition, we process your personal data for entering into and performance of a contract with you, namely to allow you to participate in the event, prize draw or competition and providing you an opportunity to win, determining whether you have won, and giving the prize you have won. If you do not provide the required personal data, you will not be able to participate in events, prize draws or competitions and win prizes.

As a member, you can withdraw your consent to receive requests to participate in customer satisfaction surveys or withdraw your consent to use your information obtained from the customer satisfaction surveys you participated in. You can do this by clicking on the link at the bottom of the email you received or by contacting us. Withdrawing your consent will not affect the lawfulness of our use of your personal data prior to your withdrawal.

 

Legitimate interests

We process your personal data as necessary for achieving our legitimate interests:

      • At Scandale we like to get to provide exciting extras to our valued customers. Therefore, we analyze the success of our events, prize draws and competitions by looking at the number, type and demographics of participants and their engagement. This allows us to improve our events, prize draws and competitions, and increase customer satisfaction

 

2.5 If you are or work for a supplier or business partner

We work together with several suppliers and business partners. As a supplier or business partner with you own business as a sole trader, or as a person working for one of our suppliers or business partners, we process limited personal data when you, as a representative or contact person of our supplier or business partner, enter into an agreement with us, trade or provide services to us, or visit our premises.

 

2.5.1 What personal data do we collect?

We process the following personal data:

  • (Full) Name
  • Title and function
  • Business name and other information on the supplier or business partner you represent
  • Work address
  • Signature (if applicable)
  • If you visited on of our premises: the date and time of your visit and CCTV recordings, for safety and security purposes. If you visit our warehouse, we may also check for theft.

 

2.5.2 Why do we collect this personal data?

We use your personal data for the following purposes:

  • To enter into, administer, and perform an agreement with the supplier or business partner you represent, including invoicing and collections.
  • To develop and manage our relationship with the supplier or business partner you represent.
  • Handling disputes and auditing.
  • To protect us from, investigate and handle fraud, theft, breach of confidentiality, violations of working conditions by manufacturers, or other violations, including violations of our code of conduct for our suppliers and business partners. Click here to view our code of conduct.
  • To make sure your data is secure.
  • To comply with a legal obligation, a court order, or to exercise or defend legal claims.

 

2.5.3 Legal processing grounds for using your personal data

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your personal data:

  • Performance of a contract with you
    • If you are a sole trader, we process your personal data for entering into and performance of a contract with you. If you do not provide your personal data and sign the agreement where necessary, it will not be possible to enter into an agreement.
  • Legal obligation: we process your personal data if necessary for complying with one of our legal obligations.

We may be required to process your information to comply with accounting and fiscal minim retention requirements.

  • We may also be required to process or disclose your personal data based on a court order or order of a competent governmental authority.

Legitimate interests: we process your personal data as necessary for achieving our legitimate interests.

We have a legitimate interest in developing our business and, for this purpose, ensuring that we work with appropriate and reputable suppliers and business partners.

We also have a legitimate interest in protecting the interest and safety of our customers and employees, and of our company assets.

 

2.5.4 How did we obtain your personal data?

We obtain your personal data directly from you, from the supplier or business partner you represent, or from official trade registers.

 

2.5.5 How long do we retain your personal data?

We will not retain your personal data longer than necessary in relation to the purposes for which the data are processed. We retain CCTV recordings for 10 days and visitor information for 2 months and we retain agreements as long as the agreement is valid.

 

2.6 If you contact our customer service

You may contact our customer services via various channels, including via a phone call, email or chat (e.g. WhatsApp or other social media). If you contact our customer services via email, you may be invited to fill in a survey concerning your experience with our customer services. Your answers will only be used to improve our customer services.

 

2.6.1 What personal data do we collect?

We process the following personal data:

  • Voice recording of contact (if you contact customer service via a phone call)
  • Copy of correspondence (if you contact customer service via email or chat)
  • Date of correspondence
  • Origin of correspondence
  • Reason of correspondence
  • Solution of correspondence
  • Resolution date of correspondence
  • Name and contact details
  • Feedback to survey concerning your experience with our customer services

 

2.6.2 Why do we collect this personal data?

We use your personal data for the following purposes:

  • To provide you with customer support
  • To process your request/question
  • To train our customer service agents
  • To improve our services
  • • To send you a survey concerning your experience with our customer services

 

2.6.3 Legal processing grounds for using your personal data.

We process your personal data only if this is allowed under one of the legal processing grounds. We rely on one of the following legal grounds for the processing of your personal data:

  • Performance of a contract with you: We process your personal data in order to provide you with customer service and answer your questions as you requested.
  • Legitimate interests: We process your personal data as necessary for achieving our legitimate interests: At Scandale we like to get to know our customers, their preferences, interests, and things they may love. This allows our co-work to advise you better and make more relevant suggestions and recommendation to you, which increase customer satisfaction. Evaluating and improving the quality of our products and services, including developing new products and services, to improve our business.

 

2.6.4 How did we obtain your personal data?

We obtain your personal data directly from you, when contacting our customer service via various channels, such as a phone call, via email or chat (e.g. through social media), or when filling in the survey concerning your experience with our customer services.

 

2.6.5 How long do we retain your personal data?

We will not retain your personal data longer than necessary in relation to the purposes for which the data are processed. If you contact our customer services via a phone call, the voice recording of this call may be stored for 60 days for training and service improvement purposes. If you contact our customer services via email or chat (e.g. through social media), a copy of this correspondence may be stored for 90 days for training and service improvement purposes. Please note that certain social media platforms are located outside the EU and may store copies of correspondence locally. If you fill in the survey concerning your experience with customer services, your answers to the survey will be stored for 1 year. After the expiry of the retention periods, information about the customer service case will be anonymized and we will only store metadata (including date of correspondence, reason of correspondence and contact details) in our customer records, in order to provide you with a better service if you contact us about a similar matter in the future.

 

3. Who will have access to your personal data?

Your personal data may be collected by, shared with and processed by any member of the Scandale, specifically also with our local subsidiary located in your country in relation to local events, promotions, and communications, your visits to or shopping in your local store or webshop, the handling of any of your questions or requests, and compliance with applicable local laws and regulations. We have implemented appropriate agreements and internal policies within our group to ensure the protection of your personal data. Your information will be processed by persons working for or on behalf of us on a need-to-know basis only for the purposes specified in this Privacy Statement.

We use third party service providers to manage and deliver Customer Relationship Management (CRM), email marketing campaigns, online advertising, customer analytics (such as Selligent), customer satisfaction surveys (The Choice), uploading and sharing of your social media posts or other content (Flowbox), fulfilment of orders, delivery, returns, refunds, payment providers handling your payment (such as Shopify Payment), and IT services. In providing the services, your personal data will, where applicable, be processed by the third party service provider on our behalf. When we use the services of such third party service provider that processes your personal data on our behalf, acting as a data processor, we have written data processor agreements in line with applicable data protection laws in place to safeguard the proper and secure processing of your personal data and ensure compliance with international data transfer restrictions.

Depending on your choices, your personal data may also be shared with social media providers such as Facebook and Instagram. Scandale has no control over the privacy practices of these social media providers. Please read their privacy statements carefully for information on how they handle your personal data. When you share social media content that gets featured by us with your consent, your content will be available publicly and third parties could share or use your content without our knowledge and approval. Scandale is not able, nor responsible, for the processing of or removing content that has been obtained or shared by such third parties. You can contact these third parties directly to request them to remove your content.

 

4. How do we transfer your personal data outside the EEA?

The processing of your personal data may entail the transfer of your personal data within the Scandale or a third party service provider located outside of the European Economic Area (EEA). Where applicable, we have taken appropriate safeguards to transfer your personal data to a country located outside the EEA, if that country does not provide an adequate level of protection according to the applicable data protection laws, including by concluding standard contractual clauses approved by the European Commission to safeguard your personal data. You can contact us if you would like to receive more information on the measures we have taken to safeguard your personal data in this respect.

 

5. How do we protect your personal data?

We are committed to ensuring that your personal data is kept secure. To prevent loss or unauthorized access, disclosure or alteration, we have put in place appropriate physical, technical and organizational measures to safeguard the personal data we collect and process. All of our employees and third party service providers acting as our data processor (i.e. those who process your personal data on our behalf) who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of your personal data.

 

6. How can you access and update your personal data and use your rights as a data subject?

If you have any customer service related questions or requests, for example in relation to your order on our webshop, please contact our customer service using the contact details available here.

As a data subject, you have certain rights concerning our processing of your personal data:

  • Your right of access: If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details).
  • Your right to correct your personal data: If you believe the personal data we have about you is inaccurate or incomplete, you can ask us to rectify it. If you have a My Scandale or use our app, you can also update your personal data via your My Scandale account or via our app. If we have shared your personal data with others, we will let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.
  • Your right to erasure of your personal data: You can ask us to delete or remove your personal data in some circumstances. If we have shared your personal data with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal data with so that you can contact them directly.
  • Your right to restrict our processing of your personal data: You can ask us to block or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it. It will not stop us from storing your personal data. We will tell you before we lift any restriction. If we have shared your personal data with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal data with so that you can contact them directly.
  • Your right to data portability: You have the right, in certain circumstances, to obtain personal data you have provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. If the third party is unable to receive this data, we will send it to you directly.
  • Your right to object: You can ask us to stop processing your personal data, and we will do so, if we are relying on our own or someone else’s legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing.
  • Your rights in relation to automated decision-making, including profiling: You have the right not to be subject to a decision based solely on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such processing is necessary for entering into, or the performance of, a contract between you and us. You always have the right to express your views and contest an automated decision.
  • Your right to withdraw consent: If we rely on your consent as our legal basis for processing your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of our use of your personal data before your withdrawal.
  • Your right to lodge a complaint with the supervisory authority: If you are concerned about how we have processed your personal data, you can lodge a complaint with your local supervisory authority.

You may send us a request using the contact details below. If you are a member, please include your membership number. Please also note that proof of ID may be required depending on your question or request. We will handle your questions and requests carefully and in line with the applicable data protection rules. If you request information about your account or request to be deleted, we will store these requests to ensure they are followed up in time. This information will be deleted after 6 months of completing the request.

If you still feel that we have not handled your request satisfactory, or if you have a complaint, please contact our Data Protection Officer at privacy@scandale.com.

 

Cookies Policy

Our Scandale web shop is operated by Scandale (HK) Limited In our web shop we use several types of cookies, including similar technologies. This Cookie Policy explains what cookies are, what they do and which cookies we use in our web shop.


We may amend this Cookie Policy, for example when we switch to different cookies, when we change the use of cookies or in order to comply with regulations. Most recent update of this Cookie Policy: 15/9/2021

1               What are cookies?

1.1         Cookies are small text files that are sent to and stored on the device you use to visit our web shop or any third party website, such as your smartphone, computer or tablet. When a cookie is stored on your device, your device can be recognised by the website you are visiting. In addition to cookies, we also make use of technologies which are similar to cookies and which can also help to recognise your device and gather information about your website visit, such as JavaScript and beacons.

1.2         Cookies generally have a limited validity from the time they are placed on your device. After the period of validity has expired, the cookie is automatically deleted by your browser. We use cookies with different periods of validity. Firstly, we may use cookies which are valid only for the duration of your browser session. These cookies are deleted immediately after you have closed the session. Secondly, we also use cookies which are stored longer, so that they can be read on your next visit to our website or the website of a third party.

1.3         To the extent that we collect your personal data using cookies, we will process your personal data in accordance with our privacy policy page.

1.4         n addition to our own cookies, we also use third-party cookies in our web shop. We have no control over the privacy and cookie policies of these third parties and are not responsible for them. These third parties use your information for their own purposes, such as tracking your internet behaviour and monitoring your interests. 
 

2               Accepting or declining cookies

2.1         Most browsers are initially set to accept cookies automatically. You can adjust this. You can set your browser so that no cookies are stored on your device, so that you can accept or decline every cookie – according to your preference – or so that all cookies are deleted when you shut down your browser.

2.2         There are certain cookies we are only allowed to place if you have given your prior consent. As such, we will only make use of these cookies if you have given your consent. You give your consent by clicking "Agree" on the cookie banner on the landing page (homepage) of our web shop. You can withdraw your consent at any time by going to the cookie settings at the bottom of this Cookie Policy. If you withdraw your consent, we will no longer use cookies which require your consent on your device. We will continue to place those cookies which we are allowed to place without permission in order for the website to function properly.

2.3         If you no longer want cookies or if you want to delete cookies already placed, you can also adjust your browser settings. If you do decide to block all or some of the cookies, you may experience reduced functionality of our web shop.
 

3               Cookies in our web shop

3.1         Different kinds of cookies may be placed through our web shop, which can be divided into three categories: (i) functional cookies and (ii) analytical cookies and (iii) advertising cookies, including tracking and social media cookies. In accordance with the law, we will only place analytical and advertising cookies if you have given your consent by clicking on the cookie banner or, without your consent, if the analytical cookies have little or no impact on your privacy. Functional cookies can also be placed without your permission.

  1. Functional cookies are cookies that enable you to use our web shop and its functionality. These cookies are necessary for the functioning of our web shop and are placed when you open our web shop or click on a relevant feature. For example, cookies which are necessary in order to remain logged into our web shop while shopping.
  2. Analytical cookies (such as Google Analytics) measure how our visitors use our web shop. This information can be used to analyse the use of our web shop and generate reports and statistics about the use of our web shop. This allows us to measure the quality or effectiveness of our web shop and improve how we present the content to you.
  3. The uses of third-party advertising cookies (including tracking and social media cookies) including keeping track of ads displayed to for our brand and/or third parties through our web shop or third-party websites and, for example, whether you clicked on them. If you have given your consent, we (and the relevant third parties) can track your internet behaviour on our website and on third-party websites using the information obtained from the tracking and advertising cookies. This allows us to show you relevant ads and products and make you personal offers in our web shop and on the websites of third parties based on your interests and to keep track of via which third party websites you reached our web shop.

The social media cookies make it easier for you to share information on social media and – if you are a member – receive extra passion points when you share something or comment on social media. At the same time, social media cookies enable the social media provider to track your internet behaviour. We have no control over this and are not responsible for it. 

You can of course always withdraw your consent for these cookies, via the cookie settings at the bottom of this Cookie Policy.
 

4               How can you exercise your rights?

4.1         If you have any questions about our cookie policy, you can use the contact form in our web shop. You can also contact us using the details below. View our Privacy Statement to see how you can inspect your personal information, or for more information on how you can exercise your rights.

 

Our contact details

Please contact us if you have any questions:

Contact our head office, the main data controller responsible for the processing of your personal data, together with its subsidiaries:

Scandale (HK) Limited
46/F Lee Garden One

33 Hysan Avenue Causeway Bay

Hong Kong

Telephone number +852 3997 9531
Email address: customercare@scandale.com

Data Protection Officer: If you wish, you can also contact our (local) Data Protection Officer at privacy@scandale.com

 

 

 

 
 
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